1. Warranty Period
We confidently stand behind the quality of our products. All our products are backed by a comprehensive :
24 months warranty for the chassis, 12 months for electronic components and the lead acid battery. 36 months warranty for the lithium battery.
2. Warranty Coverage
This warranty covers any defects in materials or workmanship under normal use and proper maintenance. Specifically included are:
Key components: Chassis, main motor, driving system, control system.
Electronic systems: PLC controller, battery management system (BMS), wiring harness.
3. Warranty Exclusions
The warranty does not cover:
Consumable parts: Side brushes, main brush, filter elements, belts, etc.
Improper use: Damage caused by accident, misuse, neglect, or operation beyond specified limits.
Unauthorized modification: Any alteration or repair not performed or authorized by us.
Normal wear and tear: Gradual performance degradation due to regular use.
Acts of nature: Damage from fire, flood, earthquake, or other force majeure events.
4. Our Service Commitment
Remote Technical Support: We provide lifelong free online guidance on for operation and troubleshooting.
Spare Parts Supply: We guarantee a stable supply of genuine spare parts for at least 10 years after the product is discontinued.
On-Site Service (Optional): For critical issues that cannot be resolved remotely, we can dispatch our engineers for on-site support (costs negotiable based on specific situations).
5. Claim Process
Should any problem occur, please contact us through the following steps:
Describe & Provide: Clearly describe the issue and provide the machine model, serial number, and videos/photos of the problem.
Diagnosis: Our engineers will diagnose the issue remotely and provide a solution (e.g., guide repair, send replacement parts).
Solution: If necessary, we will arrange the shipment of replacement parts at the lowest cost (often free of charge within warranty) via fast courier (DHL, FedEx, etc.).